1. Shipping Areas

• We currently offer shipping across India. However, delivery availability may vary depending on your location and the specific products ordered.
• Certain remote areas may have limited or delayed delivery options, which will be communicated to you at the time of placing the order.
• We are trying to provide quick delivery of gardening services/items starting from selected areas.

2. Processing Time

• Order Processing: Once your order is confirmed, it typically takes 1-3 business days to process the order before it is dispatched for delivery.
• Dispatch Time: Orders are usually dispatched within 2-5 business days after processing, subject to the availability of the products. In the case of live plants, additional time may be required to ensure the plants are in optimal condition for shipping.

3. Shipping Charges

• Standard Shipping: Shipping charges may apply depending on the size, weight, and destination of your order. The shipping cost will be displayed during the checkout process.
• Free Shipping: We may offer free shipping on select products or orders exceeding a certain amount, which will be specified during checkout.

4. Delivery Time

• Estimated Delivery Time: Delivery times vary depending on the location of the delivery address. Standard delivery typically takes 5-10 business days for most locations in India.
• Remote Areas: Delivery to remote or rural areas may take longer and will be communicated at the time of the order.
• Delays: While we strive to meet the estimated delivery time, unexpected delays due to weather, transportation issues, or other unforeseen circumstances may occur. In such cases, we will keep you informed about the status of your order.

5. Tracking Orders

Once your order is dispatched, you will receive a tracking link via email or SMS, allowing you to track the shipment in real-time. You can also track your order status within the XGreen app under the "My Orders" section.

6. Delivery Conditions

• Address Accuracy: Please ensure that the delivery address provided is accurate and complete. Incorrect or incomplete addresses may result in delayed delivery or undelivered items.
• Delivery Attempts: If the courier service makes multiple attempts to deliver the package and is unsuccessful (e.g., no one is available to receive the order), the item may be returned to us, and additional shipping charges may apply for re-delivery.
• Receiving Orders: It is your responsibility to be available to receive the order. If you have special instructions (e.g., leaving the package with a neighbour), please inform us when placing the order.

7. Shipping Live Plants

• Special Handling: Live plants are packed with care to ensure they remain healthy during transit. However, minor variations in the appearance of the plants may occur due to environmental changes during shipping.
• Weather Considerations: In extreme weather conditions, there may be slight delays to ensure the health and safety of the plants during delivery.

8. Damaged or Incorrect Items

• Damaged Items: If your order arrives damaged, please contact us immediately at hello@xgreen.in or call +91-8105870564 with photos of the damaged items and packaging. We will evaluate the situation and offer a replacement or refund based on the extent of the damage.
• Incorrect Items: If you receive the wrong product, please contact our support team, and we will arrange for a replacement or correct the order at no additional cost.

9. Non-Delivery Issues

If your order is delayed beyond the estimated delivery window, or if you do not receive your order, please contact us within 7 business days from the expected delivery date to address the issue. We will work to resolve the situation and provide a refund or replacement as necessary.

10. Changes to Shipping Policy

XGreen reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and the revised policy will become effective immediately.

11. Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact us at: